Account & Support
Account Settings
Manage your account in the dashboard under Identity & Access → Account Settings.
Profile
View and update your email address. Change password with current password verification (minimum 8 characters).
Multi-Factor Authentication (MFA)
Enable TOTP-based MFA using any authenticator app:
- Click Enable MFA to generate a QR code and secret key
- Scan with your authenticator app (Google Authenticator, Authy, etc.)
- Enter the 6-digit verification code to complete enrollment
- Save the provided recovery codes in a secure location
API Keys (Global)
Generate API keys for programmatic access to the Ngris API. Each key shows creation date and last-used timestamp. Keys can be revoked at any time.
Auth Tokens (Agent)
Create auth tokens for the Ngris agent. Each token can be scoped to a specific endpoint or tunnel. View status, creation date, and last-used timestamp.
GDPR Data Export
Download all your personal data as a JSON file. Includes: profile, endpoints, tunnels, domains, firewall policies, usage history, billing data, and login history.
Account Deletion
Permanently delete your account by typing "DELETE MY ACCOUNT" to confirm. This action is irreversible.
Support Center
Access the support center at /support for help with your account.
Tickets
- Create support tickets with subject, description, and file attachments (25MB max, 5 per message)
- Reply to tickets with text and attachments
- Close tickets when resolved
- Rate ticket resolution (CSAT) after closing
Knowledge Base
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